Telephone System for Office

Archive for July, 2011

Gone are the days when the information related to the
organization was transferred to a new customer through other
satisfied customers as word of mouth.

Small business phone system has revolutionized the way of
communication between the business organizations and its
customers. In the pursuit business success, a business
telephone system plays a crucial role.

The technological advancement of telecommunication and
computing in some past few years is nothing short of
astounding. The technological advancement has resulted in the
decreased prices of services and products that were very
expensive just a few years ago. And this has prompted smaller
business organizations to avail the benefits of services and
features that were previously only available to larger
organizations.

Earlier it was the POT (Plain Old Telephone), which was the
only way of communication. But today the existing and new
customers are able to reach the business organizations through
different phone systems.

With the advent of the Internet, it was predicted that soon
all the telephones would be wiped out. But what happened was
exactly the opposite. The growth of online shopping generated
larger customer queries through telephone. This made the
telephone systems relevant and even today they are growing as
an important tool for communication, across the world. This is
because many people find telephones to be quicker and more
convenient than the Internet for inquiring about a particular
product or service. In many cases people like to deal with a
person rather than a machine!

The selection of an appropriate phone system and its
installation is one of the most important purchases that a
business organization makes. A good phone system plays an
important role in maintaining potential customers while a bad
system will repel them. The advanced features of the phone
system like auto attendant, ACD and voice mail are generally
expensive. But with the integration between the telecom and
computing technology, the prices of these technologies have
come down.

The phone systems that are developed for the small business
can be divided into three categories. These small business
phone systems are LAN, mini-PBX and Key systems. The
organizations that have installed LAN for the purpose of
connecting their computers can also use the same LAN, as the
tool for their office telephone system. The mini-PBX systems
are best suited for the business organizations that have 10 to
100 employees. The key systems allow customers to join corded
as well as cordless phones with the intercom system.