Archive for 2008

Choosing A Small Business Phones System

Small Business Phones are sophisticated telephone systems
that are software based IP PBX. They are manufactured specially
to fit the need of small businesses.

These systems are easily installable, maintainable and can
grow as the business grows. It is a hassle free system that is
economical with manageability of the small business, yet having
all the features that a big enterprise needs.

Chaos can be created if the business calls are disconnected,
incorrectly routed or are lined with a frustrating array of
automated choices. Therefore a small business phone system is
the most important purchase for the business, as a telephone is
the easiest method by which the clients, partners and customers
can be reached, and vice-a-versa.

Advanced phone systems are essentially required by small
businesses as the workforce nowadays is sophisticated and
mobile, but the phone answering force and resources are
limited. As over five million businesses in USA have under
twenty employees, the small phone industry has a huge market
for providing phone systems to such small firms. However, they
are still unable to produce a system that is so cost effective
that it can fit the pocket of such small businesses. As a
result more than fifty eight percent of the small firms in the
United States of America do not have a phone system.

An effective and good small business phones system should be
able to provide the firm with the following:

* Features like digital receptionist or an auto attendant. *
An integrated voice mail. * An entire system for the phones
that would require a separate individual phone wiring, and may
use the existing networking cable. * The system should use
flexible and low cost VOIP providers, for connectivity of the
PSTN line. * A small business phone system uses unified
messaging. It allows the businessman to forward messages of the
voice mails directly to their personal mailbox. It should work
with any mail server of SMTP. * The mode should utilize low
cost and should be easy to configure VOIP Gateways to get
connected to the PSTN lines system that already exist in your
small business. * The small business phones should offer easy
extension and call management, with the help of Windows.

However, many factors must be taken under consideration
before a small business phones system is bought. For example,
before growth is planned, enough capacity for the current needs
of the firm must be acquired. The system, however small, must
be able to meet specific needs of the business. It should offer
a few compulsory features like introduction of the phone
system, the types of systems of phones, a phone system sizing,
the basic features of the telephone system, advanced and CTI
features, dealers of office phones, pricing of office
telephones as well as tips for buying.

Advantages And Disadvantages Of VoIP Office Phone Service

Nowadays, many businesses are shifting to VoIP phone system
from the traditional phone system as they find VoIP more cost
effective. currently, it offers unlimited long and local
distance calling at the rate of $24.99 per month to $199 per
year.

So, as compared to the traditional telephone service, the
VoIP phone service represents a saving of $500 a year or more.
Businesses can therefore save money by switching to VoIP office
phone service. However, it all depends upon the long distance
calling habits of the company. Using this service, one can
spend more time communicating with long-distance friends,
clients and business associates.

With a high speed Internet connection one can use the VoIP
service as the main office phone. However, as the calling over
Internet does not require a local phone wire, there are 2 main
drawbacks associated with the VoIP service.

 1. As the VoIP system requires an Internet connection,
therefore if the speed of the Internet connection is low, the
VOIP system will not work properly.

2. The Internet router or modem needs power to work and if
there is no power, the VoIP phone service will also not
function.

That’s why it is always advisable not to use just VOIP phone
service if one is in an area, which is more prone to power cuts
or where the reliability of the Internet service is a major
concern.

In order to overcome the loss of the VoIP phone service
because of the power cuts, many service packages are now
available with some free calling features. The best VoIP
providers offer free forwarding feature, which allows having
the calls routed to different networks, if the main VOIP phone
fails to do so. Having set up this system in advance, one will
never miss any phone calls even when the Internet telephone
service is low. AT&T, Packet 8 and Callvantage offer such
features that are especially designed to deal with the issue of
the power cuts and Internet outages.

In order to save money, many organizations have disconnected
their traditional landline telephone systems after getting
their VOIP phone service installed. One can also do the same if
the broadband service provider is other than a local phone
service company. However, most of the phone companies do not
offer to install a DSL Internet without having a local
telephone service.

So, if your company wants to get rid of the monthly phone
bills and replace it with a VOIP office phone service, then you
should opt for the cable Internet service. Initially, it might
cost a bit more, but the savings will outweigh the bills of the
traditional phone system.

An Introduction To Nortel Telephone Systems

Nortel Telephone Systems is a company offering feature rich
telecommunication services. Nortel Telephone System started
business in 1895 as Northern Electronics.

Northern Electronics was a spin off of the Bell Telephone
Company of Canada. Nortel Telephone Systems was previously
called Northern Telecom and changed its name to Nortel in 1977.
It then introduced a line of DMS that has become an innovator
in the world of digital switches and central office
telephones.

Nortel has now established itself as the leading industry in
the conveyance of end-to-end solutions and infrastructure of
carrier grade network telecommunications. Nortel Telephone
Systems offers voice solutions that are extremely helpful in
growing a business. Nortel Telephone Systems also include
Norstar, the worlds best selling system of phones, which
provides a competitive edge to a business. The company has
experience of decades in providing fault tolerant, robust,
architectures for software. It also delivers the know-how that
can scale millions of customers and also manages thousands of
elements of network. Nortel Telephone systems have a broad and
deep experience that spans the major areas of
telecommunications, like wireless, packet networking,
multimedia, optical transmission, voice and other associated
services.

The Northern Telecom published that it would deliver a
complete line of fully digital telecommunication products. They
introduced the most well known, DMS 100, a fully digital
central switch for the office, which served over one million
lines and became a key contributor of the revenue of many
companies, for almost about fifteen years. The key products
that are manufactured by Nortel Telephone Systems for the
enterprise market, today, include:

1. The Meridian 1 PBX: The Meridian 1 PBX aims at large to
medium sized businesses.

2. The Norstar key system: The Norstar Key system aims at
branch offices and small businesses. It provides similar
features as the Meridian 1 PBX

Being a small office digital PBX, the Meridian Norstar, was
introduced by Nortel Telephone Systems. The product is
basically based on the similar design internally and set of
instructions as the earlier model of Nortel, called SL-1 and
the DMS systems. This allowed the product to support features
like the automatic call distribution, meridian mail as well as
some extra features. However, it could only support up to a
total of a hundred and ninety two phones, and had a limited
processing power.

Importance Of VoIP In Small Business Telephone Systems

Voice over Internet Protocol (VoIP) has become an integral
part of small business telephone systems.

Using this system, telephone calls are transmitted through a
data network rather than transmitting over traditional phone
lines. The system of VoIP has a very significant impact in the
field of the business communication.

The convergence of the different forms of communication like
video, audio and data into a single network has enabled this
VoIP system. This system has revolutionized the way the
communication process works. VoIP system has the capability to
provide many benefits to your business organization. It can
help your business grow by widening your communication can
enable mobility, flexibility and productivity.

Many small business organizations are benefiting from VoIP
systems in a big way. Some reasons are given below regarding
why the VoIP systems have a major impact on the communication
process for small business organizations:

* VoIP provides the facility to make use of integrated data
and voice network.

* VoIP provides business communication facilities to small
business organizations, which are at par with communication
facilities in huge business organizations.

* VoIP system provides many applications and services for a
business organization helping it to generate additional revenue
and also helping it to cope with expansion in customer
demand.

* VoIP allows a greater flexible means of communication and
can lead to greater productivity. While increasing the flow of
the communication process, it also leads to greater
mobility.

Small business organization can take advantage of VoIP
systems in many ways. Without creating any disruption to the
infrastructure in different offices, an upgrade phone system
can allow VoIP communications between various locations. An old
phone switch can be replaced by a VoIP system that can open up
many capabilities. Also there is no need to buy any capital
instrument at all, as another option is also available to pay
monthly bill to a service provider for having a VoIP
system.

Small businesses are good candidates for a VoIP system. They
are also considered as the first adopters of this technological
development of small business telephone systems. While larger
companies, because of their wide and complex networks, are not
able to undertake the benefits of the VoIP system, small
business companies’ networks are very straightforward and thus
open to easier transition to VoIP.

Benefits Of VoIP Telephone

VoIP Telephone is shorthand for Voice over Internet
Protocol, which is also called as IP and Internet telephony,
Broadband phone and telephony, and also as Voice over
Broadband.

It is simply the routing of voice conversations through the
Internet or any other IP based network. VOIP is another phone
carrier that came after the AT&T broke up. This system
relies directly on the Internet and uses a regular phone
instrument.

The companies that provide services of VoIP are commonly
known as providers. The protocols that are used to carry
signals of voice over the IP network are usually referred to as
Voice over Internet Protocols or protocols of VOIP. They are
viewed as realizations of commercial nature, of experiments of
NVP or Network Voice Protocol. The system was invented for the
providers of ARPANET.

The costs are reduced by utilizing individual networks that
helps in carrying data and voice. Costs can be saved especially
in places where users have an already existing network capacity
that is underutilized and can carry VoIP at no supplementary
costs. Phone calls that are made from VoIP to VoIP, are most of
the times free, whereas calls that are made from VoIP to
telephone networks that are publicly switched, that is, PSTN
(public switched telephone networks) may afflict costs that are
borne by the user of the VoIP telephone.

Many companies provide VOIP telephone services. Skype is
probably the best known and most popular service. It provides
combined features of both data and voice transfers through the
lines of Internet. This helps in reducing the costs, through
the combination of both these features. The VoIP Telephone
system can assist in routing incoming telephone calls to the
VoIP Telephone automatically. This can be done regardless of
the fact, whether the person is connected to the network or
not. Incoming calls can be received and accepted even on a
move, if one is connected to the Internet.

A VoIP telephone can be used to get free telephone numbers
for usage in some particular countries. Users can work from any
part of the world, as far as there is availability of a stable
and fast Internet connection. The system provides features like
automatic redial, caller ID and call forwarding. This 3-way
calling may be available in the normal telephone systems as
well, but they are local phones that can not be taken with on
an outdoor trip and are also more expensive as they charge the
user by the minute. This is not the case with a VoIP telephone,
as it has no charges for making or receiving calls, other than
that of the Internet connection.

Telecommunication - The Life Blood Of Business

Office Telephone Services are the first thing that you
should place importance on when planning on putting up your
business.

The physical structure of the office can be fixed later on
but not the telephone services. Businesses can only survive if
they have reliable telephone services. Do you know that some do
not even have offices but they have the state-of-the-art office
telephone services? In this day and age, it is a must to have
at least one, especially since the telephone is equipment we
can no longer function without one. The necessity of having a
telephone did not only happen in the 21st century but for
several centuries. In fact, ever since Alexander Graham Bell
invented the telephone. Even homes cannot function without one.
Some even have fax machines, intercoms and telecommunication
equipment. The explanation is simple: telecommunication make
our lives easier.

If it is necessary for home use, you can just imagine how
imperative it is that companies have one. You will not be able
to think of a business without any telephone service in them.
Plus, it is not just about having office telephone services but
owners make sure that they have reliable and effective
telephone office services. It ensures the survival of the
company. That is how important it is.

Buying Business Phone Equipment

Buying a new business phone equipment might prove to be the
most essential and one of the most difficult purchases that
your business firm would ever make.

Not only would a good business phone equipment, bring your
business closer to your clients and customers, it will also be
able to save the chaos and confusion amongst all those who
interact with or use it. Therefore, it becomes essential that
you choose the phone system that is right and fits the needs of
the business completely.

The easiest and fastest alternative for your business to
reach your clients and customers, and for them to reach you is
the business phone equipment. The equipment should be such that
it should be able to cover all the needs of the company and
also be able to handle all incoming and outgoing calls
appropriately. The last thing a firm wants, is that its
important customers or clients get disconnected, are made to
follow a long array of automated options, or worse, be routed
incorrectly.

Thus, a number of factors needs to be taken into
consideration while a new business phone equipment is chosen.
Some of the major factors that are to be kept in mind, prior
the purchase of an equipment of business phone, are noted
below:

* All the needs of the business you are currently running
must be fulfilled, thus a phone equipment that has capacity to
handle the load of your business details must be chosen.

* A business phone system must be compatible and should be
chosen after the potential growth of the company in the future
has been assessed.

* The compatibility with the equipments that are already
owned by the company, must be ensured. For example,
conferencing equipment, headsets, handsets and cabling must be
compatible with the newly bought business phone equipment.

* The major feature that a business phone equipment must
incorporate is that it should aid you in keeping contact with
your business related clients as well as customers.

There are, basically, three major types of phone systems
that are available in the market. They are:

1. Private Branch Exchange or the PBX
System:
These are the most suitable solutions for
businesses that require above forty extensions, or need
functions that are more advanced than their original business
phone system.

2. KSU- Less Phone System: These are
normally more suitable for companies that generally have under
ten employees, or have a requirement of less than ten
extensions.

3. Key Systems: These are phone systems
that are more common in businesses that have the need for five
to forty annexes (extensions).

However, prior purchasing a business phone equipment, it is
important to remember the exact requirements of the business,
well in advance. This would make your job of buying the system
more hassle free, as you would know exactly which features you
would require, in your phone system according to your business
requirements.

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